Course Outlines:

Module 1: Introduction to Management
• The difference between leadership and management.
• Understanding your new role and responsibilities.
• Common challenges for first-time managers.
• Shifting from “doing” to “leading.”
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Module 2: Building a Leadership Mindset
• Self-awareness and emotional intelligence.
• Adopting a growth mindset.
• Leading by example.
• Personal credibility and trust-building.
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Module 3: Communication Skills for Managers
• Active listening and asking the right questions.
• Giving clear instructions and setting expectations.
• Adapting communication style to different team members.
• Providing constructive feedback.
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Module 4: Delegation & Time Management
• Why managers must delegate.
• How to choose the right tasks to delegate.
• Balancing supervision and autonomy.
• Prioritizing your workload and avoiding burnout.
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Module 5: Motivating & Engaging Your Team
• Understanding different motivation drivers.
• Recognizing and rewarding performance.
• Creating a positive team culture.
• Encouraging innovation and ownership.
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Module 6: Performance Management Basics
• Setting SMART goals.
• Monitoring and evaluating performance.
• Coaching for improvement.
• Addressing underperformance early.
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Module 7: Handling Difficult Conversations & Conflict
• Spotting early signs of conflict.
• Using conflict resolution techniques.
• Managing different personalities.
• Maintaining professionalism under pressure.
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Module 8: Decision-Making & Problem-Solving
• Structured decision-making models.
• Balancing data and intuition.
• Managing risk and uncertainty.
• Learning from mistakes.
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Module 9: Building Team Collaboration
• Encouraging cross-functional collaboration.
• Running effective meetings.
• Breaking down silos.
• Creating accountability.
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Module 10: Your Growth as a Manager
• Seeking feedback and mentorship.
• Continuing professional development.
• Building resilience.
• Creating your personal leadership plan

Who should attend?

- Newly Promoted Managers
- Entrepreneurs / Small Business Owners

Duration & Sessions

• Total practical hours = 30 hrs.
• Total sessions = 6 Sessions.